TechDesk Services
Remote Support
For Charity and Non Profits in Northern Ireland
Does your charity need remote I.T. support?
As your charity grows as will your systems and infrastructure. Our TechDesk support team will be there to help ensure the smooth running of your charities IT systems by proactively monitoring and maintain your hardware and software, providing fast response remote support to minimise your downtime and maximise the quality of the services that you can provide to our communities.
Using the best software on the market we will be able to fix most IT issues by instantly & remotely connecting to your computer, preforming a diagnostic and troubleshoot any issues that you may have.
Our remote support services are available to all clients 7 days a week on a TechDesk support plan.
Common problems TechDesk can solve With remote support
Emails
Trouble sending or receiving email?
Having difficultly signing into your account?
You need to recover an accidently deleted email?
Software
Is your most important piece of software not starting?
Is all your computer software fully updated and optimised?
Did a software failure cause you to lose files?
Network
Are parts of your network down?
Did you forget one of your passwords?
Security
Is your antiviruses fully updated?
Is your malware working properly?
Are all your files password protected?
Internet
Is your internet slow?
Does your PC/laptop keeping losing wi-fi connection?
Are you unable to connect to the internet?
REMOTE SUPPORT
Key Features
Here are some of the key ways we can help you and your organisation optimise productivity and minimise downtime with solid I.T. systems.
Unlimited email & telephone support
Regardless of your preferred communication method we will be available to talk you though any concerns
Software Installation
Software packages are becoming more and more complex and time consuming to install. Our TechDesk team will minimise your downtime by carrying out installations at a time of your choosing
Unlimited remote support
There’s no limit on how often you can request help for your registered devices
Maintenance
With oftentimes dozens of different computer programs to manage our TechDesk team’s strategy involves regular and routine maintenance of the hardware and software to reduce the likelihood of failure leading to unplanned downtime
GOT QUESTIONS
FAQs
We’ve tried to answer some of the most frequently asked questions for you.
Call us on 028 9024 0000 if you have any queries.
What software do you use to access my devices?
GoTo Assist is our primary remote support software but we make use of a range of remote support options.
Does a TechDesk technician have full access to my computer?
No. Access to content requiring a password on your device will be inaccessible to an IT support representative unless you elevate access, requiring you to type in your password.
Once a Remote Support session is over, is anything left on my computer?
Are my remote TechDesk support sessions being recorded?
No, to ensure the privacy of your personal and work data we do not make any unnecessary recordings of your remote support session.
Can remote support be used on any device?
Our advanced remote support software can be used on a wide range of devices including windows, mac and Linux
Let us help you take care of your I.T. needs today.
our team are here to help
Get in Touch With Us
To find out how we can help you call us on 028 9024 0000 today.
a quick guide to
Our Services
We support charities and non-profits of all sizes.
We support people in their local community and increase their reach to a wider audience through best practice I.T.
Consultation
Software
Support
Training
Repair
VoIP
Managed I.T.
Additional
Phone
028 9024 0000
Location
TechDesk C.I.C
Teach Chluain Ard
43-47 Falls Road
Belfast
BT12 4PD
info@techdesk.it
Opening Hours
Opening Hours Vary Monday to Friday